At Lavy & Lilac, we aim to process and deliver orders safely and efficiently. This Shipping & Delivery Policy explains our shipping charges, processing, delivery, delays and related procedures.
1. Shipping Within India
Lavy & Lilac currently offers shipping within India.
Our current standard shipping charge is: Standard Shipping within India: ₹99 per order
The applicable shipping charge will be displayed during checkout before the customer completes payment. Shipping charges may be revised from time to time. The applicable charge at the time of placing the order will be displayed at checkout.
2. Order Processing
Orders are processed only after successful payment confirmation.
Orders may require processing time before being handed over to the applicable courier or logistics provider.
Processing may include:
- payment verification;
- order confirmation;
- product availability confirmation;
- vendor coordination, where applicable;
- quality checking;
- packing; and
- preparation for dispatch.
Where a product requires sourcing or manufacturing through a vendor, additional processing time may apply.
3. Delivery Timeline
The estimated delivery timeline communicated or displayed for an order is an estimated timeframe and not an absolute guarantee, unless expressly stated otherwise.
Delivery timelines may vary depending on:
- destination;
- product availability;
- vendor/manufacturing timelines;
- courier availability;
- public holidays;
- weather conditions;
- transportation disruptions;
- unforeseen operational circumstances; and
- other circumstances outside the reasonable control of Lavy & Lilac.
4. Payment Confirmation and Delivery Timeline
Orders will be processed only after successful payment confirmation.
Where payment confirmation is delayed due to a pending, failed, reversed or otherwise unconfirmed transaction, processing of the order will begin only after successful payment confirmation.
Any delay resulting from delayed payment confirmation will be additional to the standard delivery timeline applicable to the order.
5. Vendor or Manufacturing Delays
Certain products may be sourced, prepared or manufactured through third-party vendors or manufacturing units.
Where additional time is required because of:
- raw-material availability;
- fabric availability;
- trims or components;
- production requirements;
- vendor production schedules; or
- other manufacturing-related circumstances,
the delivery timeline may be extended accordingly.
Where a material delay is known, Lavy & Lilac may communicate the revised estimated timeline to the customer.
6. Courier & Transit Delays
Once an order has been handed over to the courier or logistics provider, delivery is subject to the courier’s operational network and conditions.
Delays may occur because of:
- courier network disruptions;
- transportation delays;
- adverse weather;
- strikes;
- public holidays;
- remote-area delivery;
- incorrect or incomplete address information;
- customer unavailability; or
- other circumstances beyond our reasonable control.
Lavy & Lilac will make reasonable efforts to assist customers with tracking and delivery-related enquiries.
7. Tracking Information
Where tracking information is available, it may be provided to the customer through email, SMS, WhatsApp or other available communication channels.
Tracking information is generated by the relevant logistics provider and may take some time to become active after dispatch.
8. Delivery Address
Customers are responsible for providing a complete and accurate delivery address at the time of placing an order.
This should include, where applicable:
- recipient name;
- house/building number;
- street/locality;
- city;
- state;
- PIN code; and
- valid contact number
- Valid email address.
9. Change of Delivery Address
Requests to change the delivery address after an order has been placed may be considered only if the order has not yet been processed or dispatched.
Once an order has been handed over to the shipping agent/courier, an address change may not be possible.
Any additional charges imposed by the courier for an approved address change or re-routing may be payable by the customer where applicable.
10. Failed Delivery / Customer Unavailability
If delivery cannot be completed because the customer:
- is unavailable;
- does not respond to the courier;
- refuses to accept the shipment;
- provides an incorrect address;
- provides incomplete address information; or
- otherwise prevents successful delivery,
the courier may return the shipment to the sender in accordance with its procedures.
Any re-dispatch may be subject to additional shipping charges.
11. Returned Shipments
Where an order is returned to Lavy & Lilac because of circumstances attributable to the customer, such as an incorrect address, repeated failed delivery attempts or refusal to accept delivery, the customer may be required to bear applicable additional shipping charges for re-dispatch.
Any further action will depend on the status of the order and applicable circumstances.
12. Damaged or Tampered Packages
Customers are advised to inspect the external condition of the package at the time of delivery.
If the package appears:
- visibly damaged;
- opened;
- torn;
- tampered with; or
- otherwise compromised,
Customers should photograph, video the package and shipping label and unboxing before opening it and record the opening where reasonably possible.
Customers should then contact Lavy & Lilac promptly if the contents are damaged, missing or incorrect.
Please retain the packaging until the matter has been reviewed.
13. Unboxing Evidence
For claims involving missing items, transit damage, package tampering or other issues that could reasonably be verified through the condition of the package at opening, a continuous unboxing video is required.
The video should ideally show:
- the unopened package;
- the shipping label;
- the condition of the package;
- the complete opening of the package; and
- the product immediately after opening.
The unboxing video assists Lavy & Lilac in verifying whether an issue may have occurred during packing, transit or delivery.
Claims will remain subject to verification in accordance with our Refund & Exchange Policy.
14. Missing Items
If an item appears to be missing from an order, the customer should contact Lavy & Lilac promptly and provide:
- order number;
- photographs of the package;
- shipping label;
- contents received; and
- required video evidence.
The matter will be reviewed against our order, packing and dispatch records and other available evidence.
15. International Shipping
International shipping is currently not available through the Lavy & Lilac website. In case of any such orders, please contact us via email for further processing.
If international shipping is introduced in the future, the applicable destinations, shipping charges, delivery timelines, customs requirements and other conditions will be published separately.
16. Customs, Duties and Taxes
For any future international shipments, the customer may be responsible for applicable:
- customs duties;
- import taxes;
- destination-country taxes;
- customs clearance charges;
- brokerage charges; and
- other charges imposed by the destination country.
Such charges are determined by the relevant authorities and are outside the control of Lavy & Lilac.
17. Delivery Delays Beyond Our Control
Lavy & Lilac will not be responsible for delays arising from circumstances beyond our reasonable control, including:
- natural disasters;
- severe weather;
- strikes;
- transportation disruptions;
- government restrictions;
- civil disturbances;
- public emergencies;
- courier network disruptions;
- major infrastructure failures; or
- other comparable circumstances.
Where reasonably possible, we will provide customers with updated information regarding material delays.
18. Extended Non-Fulfilment
Where Lavy & Lilac is unable to fulfil an accepted and paid order because the required product is unavailable and cannot reasonably be delivered within 50 business days from the order date, the customer may request cancellation/refund in accordance with the Refund & Exchange Policy.
Please refer to our Refund & Exchange Policy for the applicable provisions.
19. Shipping Charges for Approved Exchanges
Where an exchange is approved because Lavy & Lilac supplied a wrong product, a damaged product, a product with a confirmed material manufacturing defect, or a missing item, Lavy & Lilac will arrange the applicable replacement shipping at no additional cost to the customer, subject to verification.
For other situations, please refer to the Refund & Exchange Policy.
20. Delivery Completion
A shipment will generally be considered delivered when the courier’s tracking system records the shipment as delivered to the provided delivery address or an authorised recipient.
If a customer believes a shipment has been incorrectly marked as delivered, they should contact Lavy & Lilac promptly so that the delivery can be investigated with the relevant courier.
21. Contact
For shipping and delivery enquiries:
Lavy & Lilac Fashion Studio
Email: info@lavylilac.com
Business Address: Airport Road, Trivandrum, Kerala, India
Customer Support Hours: Monday–Friday, 10:00 AM–5:00 PM IST
Lavy & Lilac Fashion Studio
For the Woman in You.