Lavy & Lilac Fashion Studio
We are committed to providing customers with a clear channel for questions, complaints and concerns relating to orders, payments, delivery, exchanges, refunds and products.
1. Customer Support
Email: info@lavylilac.com
Business Address: Airport Road, Trivandrum, Kerala, India
Customer Support Hours: Monday–Friday, 10:00 AM–5:00 PM IST
2. Grievance Contact
Customers may contact Lavy & Lilac regarding:
- orders;
- payments;
- delivery;
- damaged products;
- incorrect products;
- missing items;
- exchange requests;
- refund requests;
- website-related concerns;
- privacy concerns; and
- other customer grievances.
Grievance Contact: Lavy & Lilac Fashion Studio
Email: info@lavylilac.com
Business Address: Airport Road, Trivandrum, Kerala, India
3. Information to Include With a Complaint
To help us investigate and respond efficiently, customers should provide, where applicable:
- order number;
- name used for the order;
- registered email address or mobile number;
- description of the issue;
- relevant photographs or videos;
- payment or transaction details where relevant; and
- any previous correspondence relating to the issue.
4. Complaint Review
We will review complaints based on the information and evidence available.
We may request additional information, photographs, videos or other reasonable evidence where necessary to investigate the matter.
Complaints relating to damaged, incorrect, missing or defective products will be reviewed in accordance with our Refund & Exchange Policy.
5. Payment Complaints
Payment-related complaints may require verification with the applicable payment gateway, bank or financial institution.
A payment appearing as debited from a customer’s account does not by itself confirm successful receipt of the payment by Lavy & Lilac.
6. Privacy Complaints
For questions or concerns relating to personal information or privacy, customers may contact:
Email: info@lavylilac.com
Privacy-related matters will be handled in accordance with our Privacy Policy and applicable requirements.
7. Response
We will make reasonable efforts to review and respond to customer complaints within applicable requirements and within a reasonable timeframe based on the nature and complexity of the matter.
8. Contact
Lavy & Lilac Fashion Studio
Email: info@lavylilac.com
Business Address: Airport Road, Trivandrum, Kerala, India