Lavy & Lilac Fashion Studio (“Lavy & Lilac”, “we”, “us”, “our”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains what information we may collect, why we collect it, how it may be used and the circumstances in which it may be shared.
1. Information We May Collect
Depending on how you use our website, we may collect:
Account Information
- Name
- Email address
- Mobile number
- Account login information
Order Information
- Billing address
- Shipping address
- Products purchased
- Order number
- Transaction information
- Delivery information
Customer Support Information
Information you provide when contacting us regarding:
- Orders
- Exchanges
- Refunds
- Delivery
- Complaints
- Product issues
Technical Information
Our website or service providers may collect technical information such as:
- IP address
- Browser type
- Device information
- Operating system
- Website activity
- Pages visited
- Technical information required for website functionality
2. Payment Information
Payments may be processed through third-party payment gateways, including Razorpay.
Lavy & Lilac does not ordinarily store complete card numbers, CVV information or banking credentials on its own website servers.
Payment information may be processed by the applicable payment provider in accordance with its own terms and privacy practices.
3. How We Use Information
We may use personal information to:
- process and fulfil orders;
- verify transactions;
- arrange delivery;
- process exchanges and refunds;
- provide customer support;
- respond to complaints;
- communicate order updates;
- prevent fraud and misuse;
- maintain website security;
- improve our website and services;
- comply with applicable legal obligations.
4. Marketing Communications
Where required by applicable law, we will obtain appropriate consent before sending promotional communications.
You may request to stop receiving promotional communications.
Transactional communications, including order confirmations, payment updates, delivery notifications and important service messages, may still be sent where reasonably necessary.
5. Cookies
Our website may use cookies and similar technologies to:
- keep the shopping cart functioning;
- maintain login sessions;
- remember preferences;
- understand website usage;
- support analytics;
- improve website performance and user experience.
You may be able to control cookies through your browser settings.
Disabling certain cookies may affect website functionality.
6. Third-Party Service Providers
We may share relevant information with service providers where reasonably necessary to operate our business, including:
- payment processors;
- courier and logistics providers;
- website hosting providers;
- IT service providers;
- analytics providers;
- customer-support providers.
Such sharing will be limited to information reasonably necessary for the relevant service.
7. Legal and Regulatory Disclosure
We may disclose personal information where required or permitted by applicable law, regulation, court order, governmental authority or other lawful request.
8. Fraud Prevention and Business Protection
Information may be processed where reasonably necessary to:
- detect or prevent fraud;
- investigate misuse;
- protect website security;
- enforce our Terms & Conditions;
- protect our business and customers;
- establish or defend legal claims.
9. Data Security
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
10. Data Retention
We retain information for as long as reasonably necessary for:
- order fulfilment;
- customer support;
- accounting and financial records;
- legal compliance;
- dispute resolution;
- fraud prevention; and
- legitimate business purposes.
Different categories of information may be retained for different periods.
11. Third-Party Websites
Our website may contain links to third-party websites or services.
Lavy & Lilac is not responsible for the privacy practices of websites that we do not operate.
Customers should review the privacy policies of those third parties.
12. Children’s Information
Our website is intended for general consumers and is not designed to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us.
13. Your Privacy Requests
Subject to applicable law, you may contact us regarding questions or requests concerning your personal information.
Depending on the applicable legal framework and circumstances, requests may include access, correction, withdrawal of consent where applicable, or other available rights.
14. Digital Personal Data
Lavy & Lilac will handle digital personal data in accordance with applicable Indian data-protection requirements as applicable to our processing activities.
15. International Processing
Where information is processed by third-party service providers operating outside India, the processing may involve transfer or access to information outside India, subject to applicable law and the relevant service provider’s arrangements.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legal requirements.
The updated version will be published on this website with the revised effective date.
17. Privacy Contact
For privacy-related questions or requests:
Lavy & Lilac Fashion Studio
Email: info@lavylilac.com
Business Address: Airport Road, Trivandrum, Kerala, India
Customer Support Hours: Monday–Friday, 10:00 AM–5:00 PM IST